Waiting for your choice...

I need a Redelivery

You can find your transaction records by logging in the SL website with your account, then on the left column click Account, then L$ Transaction History. If your purchase was via Marketplace, then check for the e-mail with the receipt. If you lost this e-mail, then go to the SL Marketplace page, and look at the top of the page, where it says My Marketplace. Click on the little down arrow for a menu, and select My account. Then on that page, on the left column, click for Order history. When you find the order, click on View invoice: There's the data you will have to provide.

Transaction history - Full record * (Copy/Paste here all the data from your transaction record, particularly Date/time, ID Prefix and Detail.)
    

Marketplace Order Number (If your purchase was made in the SL Marketplace, we need this information.)
    

Local Chat - Poses Only! (If you purchased individual poses by using the pose stands, please copy the local chat that indicates which pose you purchased.)
    

Anything else we should know? Tell us whatever you feel is relevant to your enquiry. The more information we have about, the better :-)
    

I bought something twice

If you purchased something twice, use this form to request a refund. We'll take care of this quickly :-) Thank you!
You can find your transaction records by logging in the SL website with your account, then on the left column click Account, then L$ Transaction History. If your purchase was via Marketplace, then check for the e-mail with the receipt. If you lost this e-mail, then go to the SL Marketplace page, and look at the top of the page, where it says My Marketplace. Click on the little down arrow for a menu, and select My account. Then on that page, on the left column, click for Order history. When you find the order, click on View invoice: There's the data you will have to provide.

Transaction history - Full record * Copy and paste the data of the FIRST purchase, as-is, from your transaction records.
    

Transaction history - Duplicate item (Full record) * Copy/Paste here the data related to the duplicate purchase. We need both records if you purchased one item twice. Here's where you write the information of the second one.
    

Marketplace Order Numbers. Write here the marketplace order number of BOTH purchases. If both purchases have the same order number, please indicate so.
    

Local Chat - Poses Only! If you purchased individual poses by using the pose stands, please copy the local chat that indicates which pose you purchased. Copy the chat related to BOTH poses!
    

Anything else we should know? Tell us whatever you feel is relevant to your enquiry. The more information we have about, the better :-)
    

I have a question/issue about the Blender books

Is the problem a broken link? *

Have you made sure of checking the updated download links on the download links page online? Click here for the most up-to-date download links.

If you answered "Yes" to the previous question, please tell us which is the link not working (Select the "problem book" in the next question)


Which book are you having problems with? * Remember to check this link, in case your question has been already answered.
--- Select book series. Questions about several books? Fill in the form once per book. --- Interface Basics Modeling Basics UV Mapping and Texturing Basics Curves The Image Editor Creating the LOD models UV Mapping Intermediate Modifiers Physics Other

Please indicate the book number *


So, what is it? :-) *
Explain with as much detail as you can. Tell us the exact section and page you're following, and what is happening to you that makes you feel blocked at that point. If there are missing/broken links, also, let us know here.
    

I have a Problem with a Script

Please, fill this form giving the most information possible in order for me to be able helping you with your issues setting up a script. "It doesn't work" is not a valid report. Make sure that you give relevant information that allows us to reproduce the steps you followed in order to find where the problem is and why is it happening, so we can provide you with a solution.

Basic Data

Which script do you need help with? * (ONE script per report)


Have you read the documentation? *
We know that reading documentation can be boring. We prefer if you answer "No" or "Not completely" if that's the case, because it helps us having a better understanding of the situation.


Have you checked the "Troubleshooting" section of the documentation, to discard an issue already described there? *
We know that checking troubleshooting lists can be boring. We prefer if you answer "No" or "Troubleshooting section?" if that's the case, because it helps us having a better understanding of the situation.

Steps Followed

Do not answer "Yes" to questions asking if you've read/checked things, if you have not checked them. We notice, and it makes more difficult to help you. We want you to say "No" when "No" is the answer. For the same reason, do not decide which information we need: provide the information we ask for, because that's the information we need. If you omit steps, notecard names... It will be a lot more difficult to help you, if possible at all.

When a sample object is provided, have you followed the directions using the sample? If you haven't, please, select "No".
When a sample object is provided, have you checked the descriptions of the prims of such object?
This applies only when descriptions in certain prims are expected to hold relevant information to the script.
When a sample object is provided, have you checked the names of the prims of such object?
This applies only when names in certain prims are expected to hold relevant information to the script.
Have you made sure that you've not confused the name field and the description field when setting up your object?
This is a common mistake. Double check before choosing the answer :-)
Have you made sure that there are no leading or trailing spaces in the name/description field when setting up your object?
List below the primitive descriptions you have used. One line per primitive. Copy and paste them from your object.
Do NOT remove spaces if they show up in your object!
    

List below the primitive names you have used. One line per primitive. Copy and paste them from your object.
Do NOT remove spaces if they show up in your object!
    

If you're sending an object to check to Auryn Beorn, type in below the name of it. This will help me identify it in my inventory. Do NOT send full perm or copy/transfer items! All I need is a modify item, to check your setup, but it can be no copy or no transfer, up to you. Full permission and copy/transfer items will be deleted without inspection! (Setting permissions correctly is very important, make sure you know how to do this.)


Are configuration notecards involved in setting up your script? *

Which ones? One line per notecard name
    

Describe the full procedure you've followed in order to set up your object. *
Begin by the beginning: do you start rezzing a prim? Then duplicate? Then link them? Which is the root? Do you edit them now? With or without "Edit linked" checked? In which prim do you drop the script? And the configuration notecard? In which order? What messages do you get in chat? Are there menus involved? What do they say? - Please, be as detailed as you can here. Reports having an empty description here, or just "I follow the instructions" will be discarded. I can't know what you've done if you don't tell me. Please, do it. Here.
    

When you followed the EXACT procedure described above, which outcome did you expect? *
    

What is the ACTUAL outcome that you obtain? *
I will be checking your steps exactly as you say, to compare my own outcome against yours. If my outcome doesn't coincide with yours, I have to assume you've forgotten to detail steps and I will ask you to fill this form again. Please copy any and all the messages coming from the script in your local /nearby) chat window.
    

Light, particles, sound and other effects not working

As we're saying several times, do not answer "Yes" if you haven't checked the things we ask for. We want to know if you have not checked things, and which ones. Only this way, we can help you.

If the script should turn on/off lights, and this isn't happening, have you made sure that you have enabled the rendering of local lights?
If the script should turn on/off lights, and this isn't happening, have you made sure that you have typed the corresponding description in the prim you wish to be a light point?
If the script should play a sound, and this isn't happening, have you made sure that the sounds aren't muted? That your headphones/speakers are connected? The volume turned up?
If the script should play a sound, and this isn't happening, have you made sure that there's a soundclip in the prim containing the script?
If the script should play a sound, and this isn't happening, have you made sure that the volume hasn't been turned off via the script menu?
If the script should play particles, and this isn't happening, have you made sure that you haven't turned particles off in your viewer?
If the script should play particles, and this isn't happening, have you made sure that you have typed the corresponding description in the prim you wish to be the particles emitter?
If the script should be using a specific texture for the particles, but all you see is a dot, have you made sure you followed the notes highlighted as "important", related to the use of specific textures for particles when the emitter isn't the prim where the script is?
If the script should animate a texture, and this isn't happening, have you made sure that animated textures are turned on in your viewer?
If the script should animate a texture, and this isn't happening, have you made sure that you have typed the corresponding description in the prim you wish to have the animated texture?

[MODULE] Scripts

When AVsitter, or your own scripts, should be the ones making the menus to appear. Again, if you're not sure about things, say exactly that. If you click the object, expecting for a menu to show, and such menu doesn't show, have you checked you aren't using a [MODULE] version?
If the menu doesn't show as an option of your AVsitter, MLP, etc sitter system of choice, please, copy and paste below the full notecard content you're using
    

Final information

Any other detail I should know about? Please be as descriptive as you can.
    

I have a Question about your products

What do you want to know? *
    
Anything else we should know? Tell us whatever you feel is relevant to your enquiry. The more information we have about, the better :-)
    

I have Suggestions

We love hearing your suggestions! With this in mind, we ask you to please fill in this form with yours.

It may be a feature request for an existing script, developing a new one, or a mesh set, a book about any creation topic you're interested into, a pose set... Whatever you'd like to see added in the store. Tell us :-)

What kind of suggestion you have? * If you have more than one suggestion "category", please fill in the form once per category.
--- Select the type of suggestion --- Add features to an existing script New script request New book request New mesh set request New poses set request Other

So, what is it? :-) * Explain with as much detail as you can. Feel free to provide links to resources if you need them to explain.
    

I need Custom Scripting

Please provide as much information as possible about what your requirements are. This form will be submitted to Sei Lisa.
What do you need? * Give as much detail as possible. Sei Lisa will get back to you with an answer.
    
Do you want this script to be exclusive? * Keep in mind that exclusivity increases the price.
Which permissions do you want for the script? * --- Select permissions. Choices are sorted from more expensive, to less expensive. --- Full Permissions (Copy - Modify - Transfer) Copy - No Modify - Transfer Copy - No Modify - No Transfer
Anything else we need to know?
    

I want a Custom Pose

What are you looking for? * --- Select the type of pose. They may be any gender combination --- Single pose Single pose with prop Couple pose Couple pose with prop Group pose Group pose with prop

Do you understand that the pose will not be exclusive? * (In other words: the pose(s) will be released in store or at an event. The advantage of this is that you don't pay the price of an exclusive pose, which would be quite higher.)


What kind of pose do you need? * (You can provide all references you want: descriptions, links with photos... Anything that can help us.)
    

Anything else we need to know? Other details, if you want the pose to be exclusive no matter what... Tell us here :-)
    

Other - Please, give us more detail here *